Who are the owners of Bvocalized?
Bvocalized is owned and operated by a team of business entrepreneur that have spun off several IT companies over past 20 years.

Is my personal information including credit cards protected at Bvocalized?
Bvocalized guaranties that your personal and financial information will remain protected under our “Privacy of Information” and “Consumer Protection” laws.

Will there be a record of the question that I have asked and the answer delivered if I wish to review it?
Yes you can view your questions and answers including dictated notes, secretarial services delivery confirmation information and recording of your voice request in “Historical Record” by logging into your account at our web site www.bvocalized.com. You will also have an email copy as a record for reference.

Can I ask multiple questions in different subjects within the same session of the call?
Bvocalized voice driven menu system does not allow you to ask multiple questions in different categories during a single call. To ask another service request in different category you will have to re-dial for a new session.

How should I ask a question?
Asking the right question is very important to get the precise, correct, reliable and relevant answer to your questions. Here are a few tips that will help you in this endeavour. Make sure that the question relates to the topic or category you have selected. This will ensure that the question is directed to the right search specialists that specialize in this category.

	Be precise about your question, topic and issues.
	Speak clearly in English language only.
	Know whether the question requires co-relationship, comparison, business intelligence data, and information oriented, suggestive or requires research.
	Try not to repeat the same meaning until it becomes confusing or meaningless.
	Provide perimeters of search not just what you need but also what you do not need in the search.
	Avoid questions that require personal opinion of search specialists. Remember the specialists is only providing you collection of information gathered from third party source and putting it together in a meaningful way for you to form an opinion.
	Do not bundle several questions in one single question.
	Do not ask a deep research questions in structured search section. Go to research reports section for these research reports for detailed analysis reports.
	Be very clear about what you need as an outcome of the question.
	It will be helpful to know what the reason for the search is or research and what is it you are trying to achieve from it.
	Provide any references or give any directions that will help the search specialist in their search. Remember he is on your side and trying to provide you the best information available to him.

Can I ask any question and ask any task I want to get done?
Bvocalized will be happy to entertain any request that is not illegal, immoral, prejudice, requires our personal opinion, endangers, entices or in any way cause harm or grievances to third party.

Can anyone get subscription to our services?
You have to be of a legal age of 18 years and above to register and use our services.

Is Bvocalized service available in countries other than USA and Canada?
We are currently offering our services in USA and Canada only. We will be expanding our services to UK and Middle East in near future. Our expansion plans in the long run includes service availability in Europe, Middle East, South and East Asia with multi-language service delivery capabilities.

Why should I use Bvocalized for answering vital search and research questions? Is Bvocalized staff adequately trained and qualified to deliver quality answers?
Bvocalized uses OPISS (www.opiss.org) trained search specialists to provide a turn key Internet research service over the phone.  Bvocalized specialists are also trained in the required subject specialty (i.e., business, medical, legal, etc).

Unlike the search engine model (even a specialized search engine), the Bvocalized customer does not have to be familiar with the specialty nor the best search techniques for that specific search engine.  By intimately understanding the terminology and requirements of a discipline, our trained specialists understand exactly what information is needed and where to find it.  Bvocalized customers can take full advantage of the powerful combination of search skills and specific industry knowledge.

A number of studies on web searching reveal why it is important to have a professional searcher perform this work:

	Experienced users are more systematic in their search planning and execution.  Novice searchers adopted more haphazard strategies and were more affected by the external presentation of the information presented.
	Many web users do not use advanced or Boolean search features and interact with the Web as if it was another person.
	A search engine user’s level of experience and cognitive style affects search performance.
	Over time Web searchers adopt browsing as opposed to searching strategies.
	Just like any type of specialized work, you need trained professionals to perform the work in an effective and focused manner.  Expecting in house employees to have the needed search expertise and focus to perform quality searches is not realistic.  Not only do employees lack the search skills, but they are susceptible to the human weaknesses while “surfing” the web for information.

Bvocalized information and Internet search specialists are trained in the most advanced search techniques and methodologies to insure the optimum results for our customers.  Here are a few of the simpler techniques Bvocalized specialists use:

Multitasking - Simply by having scripts which simultaneously enter searches specifically designed multiple search engines, Bvocalized can significantly reduce search time.  This technique may reduce the search time by half.  Also, it makes the speed of the internet link needed less important.
 
URL Analysis - A web address holds so much more information than a country code or organization type.  It may also tell us the publisher, type of author, information format, date, likely publishing paradigm, and more.  This technique allows us to move more rapidly through the internet, guessing the contents of possible destinations as we search.

Field Operators - By accessing advanced search features thru fields (ie, link:, etc), specific searches may be crafted more easily and may be automated via scripts.  Of course, this reduces search time.  This technique is most useful when you want to search horizontally thru the Internet.
 
Manipulate the URL - Once a site of interest has been found, the URL may be manipulated to find more interesting information horizontally or vertically in a website.  For instance, the URL may be hacked by cutting off directories and guessing page names.  Also, a search engine could be asked for all the pages found in a given directory.

Narrow search - Instead of jumping into a search with a few keywords, we can be more precise before we start searching.  We can narrow down the likely author, likely publisher and likely access points of the information we seek. We can use the length, age and format of the information we hope to find.

What is our hiring policy? Do we provide in-house training?
Bvocalized Systems, Inc. is equal opportunity job provider. We are primarily based out of Vancouver City in British Columbia. We are currently hiring services agents that are:
 
Traditional knowledge seekers and enjoy research with passion. You should be at least a University Graduate or have a proven subject specific experience and expertise. Salary terms and hours of work will be flexible. We provide in-house services delivery training and on the job guidance at all times. For more questions on job vacancies please contact via email at hr@bvocalized.com.

Technical Support Questions

What are the different means of providing customer support?
Bvocalized provides a 24x7 technical support in case of service disruptions, quality of voice delivery, abrupt call disconnections. You can contact our technical support through website by “Click to Call” feature, Chat Line or Email.

Is there certain time to access customer support?
Our customer support is available 24x7 365 days a year.

Do we provide live person support?
Yes we provide live customer support through “Click to call” and “Chat” line. See web site to access these features. You can also call our main line at +1(647)477-7755 to talk to our customer service staff 24x7.

What happens if there is a network breakdown and customer cannot connect through our regular number?
Bvocalized will provide a backup number to the subscribers in case of breakdown in telecommunication network. Please note that Bvocalized does not provide vital emergency assistance services for health related or law enforcement emergencies. You should call “911”.

Billing

Package Price - A Prepaid amount and one time charge per package that gets applied over service usage validity period on per minute billing rate.

Validity - Each package needs to be utilized in full within certain period of time. Any remaining un-utilized minutes of usage will not roll over towards extended subscription or be applied over against other packages.

No-Auto Recharge on Credit Card – We do not re-charge customer credit card account automatically. Customer will be notified of low balance remaining at least 24 hours before expiry of account.

Shared Users - Depending on the package type selected you are given an option to add multiple users within your group. The users will be identified as valid subscribers through their registered phone numbers and email addresses.
Connection Charges - A one time fixed charge for each call the user makes. This covers telephone connectivity and line charges paid to our Telco carrier company.

Charges Calculation – Subscribers are not charged for the entire duration of the call including call time, recording time and auto-transcribing time. See the chart below:

Email Delivery & Reply - Subscribers are charged for time taken in minutes to deliver, read and reply to emails.

How is the billing price calculated?
This is a service charge per minute billed and deducted from prepaid account. Customer is not charged for the entire duration of the call. Charges are billed for the time it takes to generate actual response.

Our proprietary application ensures that service delivery process is allocated to the most suitable subject expert instantly and the search process is started immediately without adding any unnecessary cost to the caller.

Is there a different price applied for different services?
Yes we have applied different price per minute charges based on the packages selected and the type of service. See http://www.bvocalized.com/packagelist.php

Is there better price plans for corporate and business accounts?
Yes there is a special plan available for bulk buyer of our services. You can contact customer services at +1(647)477-7755 or email us at services@bvocalized.com and one of our representatives will call you right away.

How do we add more minutes to an expired account?
Renewing your existing account minutes is easy. Simply login to your account on www.bvocalized.com and select “Renew Account”.

How do we send invoices?
Invoice is auto-generated instantly at the time of check out and is displayed on the screen for your review and printing. A copy of paid invoice can also be retrieved by logging into customer account on www.bvocalized.com web site.

How can a customer view account and statement of charges?
Customers can login to their account at www.bvocalized.com and “View History” to check account activity.

How do customer contact billing department?
Customers can contact billing department via emails only at billing@bvocalized.com. We will contact you within 4-6 hours. A Trouble Ticket can also be issued by logging into customer account for billing related questions that require urgent attention.

Payment

What type of payments is accepted?
We accept Credit Cards (American Express, Visa, and Master Card & PayPal)

Refund Policy

What is our refund policy?
Bvocalized provides best practices and quality of services guarantee to our subscribed customers. We however understand that there can be circumstances beyond error of billing where customers may be dissatisfied with any aspect of our business and services. Our refund policy for pre-paid subscription charges will entail.

	Complete refund of charged amount within 14 business days
	Offer for free trial up to 15 minutes of service usage.
	Subscribed customer will be required to send a “Grievance Report” email directly to company CEO mentioning reason and circumstances for refund request.
	Refund request should be submitted within 60 days of service usage.
	Refund will be for the single package per registered subscriber and not for multiple packages bought by the same person. Please try a single package to your satisfaction.
	There will be no refunds in cash or checks for credit card transactions. We will reverse your charge within 14 business days from the date of “Grievance Report” email.
	All refunds will be in the same currency the charges were originally made.
	We will not charge customer for used minutes instead the whole package cost will be refunded.